Returns and Refunds

The return window

You can return an unworn piece in its original packaging within 14 days of delivery for a full refund. The piece must be in the condition you received it, with the pouch, box, and any tags included.

How to start a return

1. Write to us through the contact page with your order number and the reason for the return.
2. We will reply with a return address and, for orders within India, a prepaid pickup.
3. Pack the piece securely in its original box and hand it to the courier.

Exchanges and resizing

Ring resizing and size exchanges are free once per order within 30 days of delivery. For an exchange to a different piece, we treat it as a return followed by a new order, so the return rules above apply.

Items that cannot be returned

• Earrings, for hygiene reasons, unless they arrive faulty.
• Engraved, custom, and made to order pieces.
• Items marked final sale at the time of purchase.
• Gift cards.

Faulty or damaged pieces

If a piece arrives damaged or develops a fault that is not down to normal wear, contact us within 48 hours of delivery for a damaged parcel, or as soon as you notice a fault. Send photos with your message. We will repair it, replace it, or refund you in full, and we cover the postage both ways. Transit damage is also covered on the shipping page.

How refunds are issued

Once we receive and check your return, we issue the refund to your original payment method within 5 to 7 business days. Your bank may take a few more days to show it. Original shipping charges are not refunded unless the return is because of our error or a fault. For cash on delivery orders we refund by bank transfer to an account you confirm with us.

Still have a question

The FAQ page covers the most common return questions. Anything else, and our team will help through the contact page.